Dubock Funerals Reviews and Testimonials
Having arranged thousands of funerals for Melbourne families since 1987, Dubock Funerals has received numerous letters of thanks and feedback from client families.
You can read some of these letters below:
I cannot speak highly enough of the care and compassion shown to my family following the passing of my beloved mother on the 10th September, 2017 by Adrian. Dubock Funerals came highly recommended by a family friend and we were so pleased we chose them. Adrian's attention to detail helped what was a very difficult time run smoothly. Many friends have commented on the beautiful service, flowers and attention to detail. We have no hesitation in recommending them to family and friends.
I can not think of how the service provided could have been better. Everyone with whom I dealt with was sensitive, professional and genuinely helpful. I felt no pressure; only support. A quality service.
Dubock Funerals certainly helped to smooth a very difficult path for both the Celebration Requiem Mass and the burial. Andrea's singing added a special touch. Belinda Jane's video streaming was greatly appreciated by our family and friends who could not attend or were overseas. They became part of the ceremony.
Overall Dubock Funerals were very good to deal with – Kind, compassionate and nothing was a problem for them to organise. BUT they did incorrectly advertise the time of my Dad's funeral (11am instead of 1pm) which unfortunately did impact on some of Dad's friends and work colleagues attending his service. I understand we are all human and mistakes are made, and Adrian did re-advertise but unfortunately some people still came at 11am and couldn't stay for the 1pm service. My Mum was particularly upset and distressed by this mistake...Also I was not happy about being charged on the bill for the funeral notice – seeing as you had incorrectly advertised it initially and UNCLEARLY re-advertised it again... I thought charging me was in very poor taste and as it was YOUR ERROR, you should just not put it on the invoice!! I didn't pay it out of principle but it still made me feel cross and annoyed that you would even do that at such a time!!Overall it was a good experience – the service was well organised. If not for the funeral time error it would have been exceptional...
Excellent. Our consultant Adrian provided personal and professional guidance. We felt supported and were presented with a beautiful, boxed memory book of the service. Thoughtful and kind.
Kester and his colleagues did a wonderful job prior to and during my mum's funeral service. They were caring and compassionate, ensuring that my mum had a dignified funeral. Dubock funerals also did my dad's funeral 30 years ago and I have no hesitation recommending the company.
We engaged Dubock Funerals to assist with our sister Jodie's untimely funeral arrangements. Anne and her team were extremely caring and most importantly, made all the arrangements seem effortless during such a trying time for all our family. They were very sensitive when dealing with our requirements, especially the 'out of ordinary' requests we placed on them. We were always kept informed along the way and felt so comfortable knowing they were in charge of things. The service was very personal to Jodie which was what we needed and everything went as planned. From the admin duties, flowers and service books to the 4 hour trip to the country for our burial ceremony, their level of professionalism and empathy was just beautiful, above the call of duty. Lastly, was a thoughtful and emotional rendition of the Richmond theme song which was lead by the celebrant Adrian - this provided a fitting end to what was a trying day for all involved. We thank you ALL so much Anne & Dubock Team and for what these reviews are worth - when you are in need of a funeral director who you truly know cares, you can count on Anne and the Dubock Funeral Team to look after you.
We were very happy with the service provided. They were punctual and efficient and it all went smoothly. All communications were promptly and politely responded to. As we had a good idea of what we required the service was great for us and there was no up-selling.
We were delighted with the services provided by Dubock Funerals. The staff were very professional and caring and their attention to detail was impeccable. We would have no hesitation in recommending Dubock Funeral Services to others. We are thankful that their guidance and support contributed heavily to a wonderful farewell. We were also pleased to support a small family owned business. Keep up the good work.
Adrian was amazingly helpful and respected our family's needs at all times. Dubock were very professional and most importantly on time and organised on the day of the funeral.Nothing was too hard to organise which made the process an enjoyable one under difficult circumstances.